Privacy Policy
© 2026 SoapyFluffs LLC – All Rights Reserved
Last updated: August 19, 2026
This Privacy Policy explains how SoapyFluffs LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from soapyfluffs.com. It applies to all visitors, whether you're browsing, shopping for our handmade soap, candles, and body care products, booking an in-person appointment, or contacting our customer service team.
Information We Collect
We collect information you provide directly to us, including:
- Order & account information: name, email address, shipping and billing address, phone number, and payment details when you make a purchase or create an account.
- Contact form submissions: your name, email, and message when you reach out through our contact form.
- Booking information: your name, contact details, and appointment details if you book a service through our site.
- Marketing sign-up information: your email address (and phone number, if provided) if you subscribe to emails, SMS, or on-site popup offers.
We also automatically collect limited technical information through cookies and similar technologies (see below) needed to operate the site, such as shopping cart contents and basic site performance data.
Cookies & Tracking Technologies
Our site runs on the Wix platform, which uses cookies necessary for core functions like your shopping cart, checkout, and account login. We also use Klaviyo for email marketing and on-site sign-up popups, which may use cookies to recognize returning visitors and track email engagement (opens, clicks) for subscribers. We do not use third-party advertising trackers or sell data to ad networks.
How We Use Your Information
- To process and fulfill your orders, including payment processing, shipping, and customer support
- To respond to inquiries submitted through our contact form
- To manage appointment bookings
- To send order confirmations, shipping updates, and (if you've opted in) marketing emails or texts about new products, restocks, and promotions
- To improve our website and product offerings
You can unsubscribe from marketing emails at any time using the link at the bottom of any email, or by contacting us directly.
Third-Party Service Providers
We share information only with service providers necessary to operate our business, including:
- Wix – our website platform, hosting, checkout, and payment processing
- Klaviyo – email and SMS marketing
These providers only receive the information needed to perform their function and are not permitted to use it for their own independent marketing purposes. We do not sell your personal information to third parties.
Data Retention & Security
We retain order and account information for as long as needed to fulfill orders, comply with tax and accounting obligations, and maintain business records. We use reasonable administrative and technical safeguards to protect your information, though no online system can be guaranteed 100% secure.
Your Choices & Rights
You may request access to, correction of, or deletion of your personal information by contacting us at the email below. You can opt out of marketing communications at any time. Depending on your location, you may have additional rights under applicable privacy law.
Children's Privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
Contact Us
Email: accounts@soapyfluffs.com
Phone: (293) 219-0566
Mailing Address: SoapyFluffs, 229 Main Street, Hamilton, OH 45013, USA
Thank you for choosing SoapyFluffs – your trusted source for small-batch, handcrafted skincare. Your privacy matters to us.